Frequently Asked Questions
I live in a country that you don’t ship to, how can I buy Iron & Glory?
I’m a retailer and would like to stock Iron & Glory, who should I contact?
I’m in the UK, what are my delivery options?
We ship all our Standard Service orders via Royal Mail 2nd Class post. Your order should arrive within 3-5 working days but we do ask you to wait 7 working days before contacting Customer Service for assistance.
Express Next Day Delivery – £5.95
Shipped via DPD couriers the cut off time for Next Day delivery is 2pm Monday to Friday, so if you place an order for next day delivery at 14.01 on a Monday, it will ship on a Tuesday and arrive on a Wednesday. Please note orders for next day delivery on a Saturday, Sunday or Bank Holiday will be shipped on the next available working day.
Priority Saturday Delivery – £9.95
Shipped via DPD couriers the cut off time for Saturday delivery is 2pm Friday. When placing an order on a Friday, select Saturday delivery from the drop down and proceed to the checkout. If Standard Next Day is selected it will be delivered on the next working day.
I’m really busy, who’s to say if I’ll be in or not to sign for my delivery – what happens if I’m out?
I’m NOT in the UK, what are my delivery options?
International shipping is sent via Royal Mail, DHL or FedEx. Prices vary according to the destination so the easiest way to see your delivery options is to head through to the checkout and enter your delivery address, or below for a full list of destinations, prices and estimated delivery times.
|Country||Estimated Shipping Time||Cost|
|Belgium, Germany, Luxembourg, Netherlands, Switzerland||1-2 weeks||£8.95|
|Denmark, France, Ireland, Italy||1-2 weeks||£9.95|
|Austria, Croatia, Czech Republic, Estonia, Finland, Hungary, Lithuania, Norway, Poland, San Marino, Slovenia, Spain, Sweden||1-2 weeks||£13.95|
|Azerbaijan, Bosnia & Herzegovina, Bulgaria, Georgia, Iceland, Kazakhstan, Liechtenstein, Moldova, Monaco, Montenegro, Portugal, Turkey||1-2 weeks||£14.95|
|United States||3-4 Days||$6.00
(free over $60)
|Australia, New Zealand||2-3 weeks||£15.95|
|Hong Kong, Japan, Singapore, Taiwan, United Arab Emirates||2-3 weeks||£20.95|
You don’t ship to my country, why not?
I made a mistake and don’t want my order any more, what do I do?
My order arrived but it’s faulty / damaged – how are you going to fix it?
I placed an order but didn’t get a confirmation email – why not?
I have an Iron & Glory product that I am not happy with – can I get a refund?